Policy
Returns
Monkey Lab Peptides handles return requests carefully to protect product integrity, research standards, and order accuracy. Please review the conditions below before contacting support@monkeylabpeptides.com.
Overview
How returns are reviewed
Because our products are supplied for laboratory, scientific, and analytical research use only, return requests are reviewed case by case. To help our team assess your request, contact us promptly with your order number, the item name, and a clear explanation of the issue.
If a package arrives damaged, incorrect, or incomplete, notify us as soon as possible after delivery. We may request photos of the shipping box, packing materials, and product packaging so we can verify the issue and determine the appropriate next step.
Conditions
When to contact us
Please reach out before sending anything back. Our team will review the order details and confirm whether your request qualifies for further return instructions.
Damaged on arrival
Contact support if your shipment arrives visibly damaged or if product packaging appears compromised during transit.
Incorrect items
If you received the wrong item, wrong quantity, or a missing product, email support with your order information for review.
Order issue review
Approved return or replacement steps are provided only after our team verifies the issue and responds with instructions.
Process
Before you request a return
Include the key details our team needs so your request can be reviewed without delay.
Share your order number
Provide the order number used at checkout so we can locate the shipment and confirm the items involved.
Describe the issue clearly
Explain whether the concern involves shipping damage, an incorrect item, or another order-related problem and attach photos when relevant.