Privacy Policy (California)

Last updated: 3/11/2024

This Privacy Policy describes how Monkey Lab Peptides (the “Site“, “we“, “us“, or “our“) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our website (the “Site“) or otherwise communicate with us (collectively, the “Services“). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Notice at Collection (California)

We collect personal information for the business and commercial purposes described in this Privacy Policy. We do not sell personal information and we do not share personal information for cross-context behavioral advertising.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term “personal information”, we are referring to information that identifies, relates to, describes or can be associated with you.

Information We Collect Directly from You

Basic contact details including your name, address, phone number, email.
Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
Account information including your username, password, security questions.
Shopping information including the items you view, put in your cart or add to your wishlist.
Customer support information including the information you choose to include in communications with us.

Information We Collect through Cookies

We also automatically collect certain information about your interaction with the Services (“Usage Data“). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Companies who support our Site and Services (e.g., your hosting, analytics, and store plugins).
Our payment processors, who collect payment information to process your payment and fulfill your orders.
When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

How We Use Your Personal Information

Providing Products and Services. To process payments, fulfill orders, send notifications related to your account and purchases, maintain your account, arrange shipping, facilitate returns, and enable reviews.
Marketing and Advertising. To send marketing communications and show ads. (We do not “sell” or “share” personal information for cross-context behavioral advertising as defined by California law.)
Security and Fraud Prevention. To detect, investigate or take action regarding fraudulent, illegal or malicious activity.
Communicating with you. To provide customer support and improve our Services.

Cookies

Like many websites, we use Cookies on our Site. You can choose to set your browser to remove or reject Cookies through your browser controls. Removing or blocking Cookies can negatively impact your user experience.

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate purposes such as:

Vendors who perform services on our behalf (IT, payment processing, analytics, customer support, cloud storage, fulfillment and shipping).
Business and marketing partners to provide services (subject to their own privacy notices).
To comply with legal obligations and protect our rights.

Your California Privacy Rights (CCPA/CPRA)

Depending on where you live, you may have some or all of the following rights:

Right to Access / Know
Right to Delete
Right to Correct
Right of Portability
Restriction of Processing / Opt-Out of certain processing (where applicable)
Right to Non-Discrimination

You may exercise these rights by contacting us through our Contact Page. We may need to verify your identity before responding.

Do Not Sell or Share

Monkey Lab Peptides does not sell personal information and does not share personal information for cross-context behavioral advertising.

Children’s Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children.

Security and Retention of Your Information

No security measures are perfect or impenetrable. How long we retain your personal information depends on factors such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes or enforce agreements.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or message us from our Contact Page.